Returns & Refunds Policy
SSZ Enterprises Ltd

1. Introduction
We want you to be completely satisfied with your purchase. This Returns & Refunds
Policy explains your rights and our procedures should you wish to cancel, return, or
receive a refund for an order placed with SSZ Enterprises Ltd (“we”, “us”, “our”).
This policy applies to purchases made through our website and should be read
alongside our Terms & Conditions.

2. Right to Cancel (Consumer Contracts Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your
order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, you must notify us in writing (for example, by email)
within this 14day period.

3. Exceptions to the Right to Cancel
Due to the nature of our products, the right to cancel does not apply to:
 Teas or consumable products that have been opened, unsealed, or used
 Products that are sealed for health protection or hygiene reasons once
unsealed after delivery
This does not affect your rights if a product is faulty or incorrect.

4. Returning Unopened Products
Where cancellation rights apply, products must be:
 Unopened and unused
 In their original packaging
 Returned in a resaleable condition
You are responsible for the cost of return shipping unless the item is faulty or
incorrect.
Returns should be sent within 14 days of notifying us of your cancellation.

5. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon
as possible and no later than 14 days after delivery.
Where a fault is confirmed, we will offer one of the following:
 A replacement
 A full refund
 A partial refund where appropriate
We will cover reasonable return postage costs for faulty or incorrect items.

6. Refunds
Once a return has been received and inspected (where applicable), we will process
your refund as soon as possible.
 Refunds will be issued to the original payment method
 Delivery charges will be refunded only where required by law
 Please allow up to 14 days for the refund to appear, depending on your
payment provider

7. Late or Missing Refunds
If you have not received a refund after the stated period:
1. Check with your bank or payment provider
2. Contact us if the issue persists

8. How to Request a Return or Refund
To request a return or refund, please contact us with:
 Your order number
 Details of the item(s) concerned
 Reason for return (where applicable)
Email: info@elevereserve.co.uk
We will provide instructions and support throughout the process.

9. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in
law or business practices. Any updates will be posted on this page.

10. Contact Details
If you have any questions about returns or refunds, please contact us:
SSZ Enterprises Ltd
60 Office 663, Fitzrovia
Tottenham Court Road
London
England
W1T 2EW
Email: info@elevereserve.co.uk